1Manual Payment & 24-Hour SLA
BIOY processes premium subscriptions (Plus, Pro, Elite) through manual Razorpay payment verification (`https://razorpay.me/@rixstongamer`). Once you make a payment and submit your transaction reference ID on our platform, our team verifies the transaction and grants your plan within 24 hours.
2Refund Eligibility
You are eligible for a 100% full refund under the following conditions:
- Non-Activation within 24 Hours: If your submitted payment verification is not processed and your plan is not granted within 24 hours of submission.
- Duplicate Payments: If you accidentally paid twice for the same plan duration.
- Incorrect Plan Charge: If you were charged an incorrect amount due to a system calculation issue.
3Non-Refundable Circumstances
Refunds will NOT be issued if:
- Your plan has already been activated and used for more than 7 days without any platform defects.
- Your account is suspended or banned due to a violation of BIOY Terms of Service (e.g. malicious links, impersonation, or abuse).
- You provided incorrect Razorpay payment reference IDs or invalid email addresses without following up for verification.
4How to Request a Refund
To initiate a refund request, please contact our support team with your payment details (Razorpay Reference ID, Email, and BIOY Username):
- Official Discord: Join RG Studios Discord
- Official Website: RG Studios Website
Approved refunds are credited back to your original payment method via Razorpay within 5 to 7 business days.
If you have any questions before making a payment, reach out to our team on Discord. We are happy to clarify plan details!